Privacy Policy

1. Introduction

Everrise Business Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our co-working space facilities located at 444-446 Pulteney Street, Adelaide SA 5000, Australia.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information: We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Business name, ABN/ACN, and business contact details
• Payment information including credit card details and billing address
• Government-issued identification for verification purposes
• Emergency contact information
• Professional background and business information
• Communication preferences and marketing consent

2.2 Usage Information: We automatically collect information about how you use our facilities:

• Access card usage and entry/exit times
• Meeting room bookings and usage patterns
• WiFi connection logs and bandwidth usage
• CCTV footage for security purposes
• Website usage data including IP address, browser type, and pages visited

2.3 Sensitive Information: We do not generally collect sensitive information unless required by law or with your explicit consent.

3. How We Collect Information

We collect personal information through various means:

• Directly from you when you register for membership, book facilities, or contact us
• Through our website, online booking systems, and mobile applications
• From your use of our facilities including access control systems and CCTV
• From third-party payment processors and service providers
• From publicly available sources when necessary for business purposes
• Through cookies and similar technologies on our website

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage your membership and access to our facilities
• To process payments and maintain billing records
• To communicate with you about your membership, bookings, and facility updates
• To ensure security and safety of our premises and members
• To improve our services and develop new offerings
• To send marketing communications (with your consent)
• To comply with legal obligations and resolve disputes
• To conduct business analytics and research
• To organize community events and networking opportunities

5. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist with payment processing, IT services, security, cleaning, and facility management
• Business Partners: Companies that provide complementary services to our members (with your consent)
• Legal Authorities: Government agencies, law enforcement, or courts when required by law or to protect our rights
• Professional Advisors: Lawyers, accountants, and consultants who assist with business operations
• Related Entities: Our parent company, subsidiaries, or affiliated businesses
• Potential Buyers: In the event of a business sale, merger, or acquisition

We do not sell your personal information to third parties for their marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States, European Union, and Asia-Pacific region. We take reasonable steps to ensure that overseas recipients comply with Australian privacy laws or are subject to similar privacy protections.

By using our services, you consent to the disclosure of your personal information to overseas recipients for the purposes described in this policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers with encryption and firewall protection
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure payment processing through PCI-DSS compliant providers
• Staff training on privacy and data protection
• Physical security measures at our facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information and how it is used
• Legal and regulatory requirements (e.g., tax records for 7 years)
• Whether you have an active membership with us
• The need to resolve disputes or enforce agreements

When information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Under Australian privacy law, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about how we handle your information
• Anonymity: Deal with us anonymously or using a pseudonym where practicable

To exercise these rights, please contact us using the details in Section 14. We will respond to your request within a reasonable timeframe, typically within 30 days.

10. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, events, and news. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly to update your preferences
• Adjusting your account settings on our website

Even if you opt-out of marketing, we may still send you important service-related communications about your membership.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

12. CCTV and Surveillance

We use CCTV cameras throughout our facilities for security and safety purposes. Signage is displayed to notify you of surveillance. CCTV footage is:

• Stored securely with restricted access
• Retained for a limited period (typically 30-90 days)
• Only reviewed when necessary for security incidents or investigations
• Disclosed to law enforcement when required by law

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification to members
• Displaying a notice at our facilities

Your continued use of our services after changes are made constitutes acceptance of the updated policy.

15. Complaints and Disputes

If you have a complaint about how we handle your personal information:

1. Contact us using the details below with details of your complaint
2. We will acknowledge your complaint within 7 days
3. We will investigate and respond within 30 days
4. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)

OAIC Contact Details:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: